Who we are
Tool Sales Repair is a trading name of Bank Street Limited (company no. 02942653, registered office 25 Hall Avenue, Mexborough, England, S64 0AH). The shop is at 46A Bank Street, Mexborough, South Yorkshire S64 9LL. We decide how your details are used, so we are the “controller” under UK data protection law. Questions: [email protected] or 01709 581911.
What we keep
- Contact details: name, phone number, email address, and an address or company name if you give one.
- Repairs: the machine, its serial number or markings, the fault, what was left with it, photos of the machine, quotes, the price and payment.
- Tool hire: what you hired, dates, deposit, condition on return, and a note of the ID you showed us (the type of ID and a short note, never a copy of it).
- Orders and sales: what you bought or reserved, prices, how you paid. Card numbers never reach us: online payments are taken by Stripe.
- Trade accounts: the account, invoices, statements and payments.
- Enquiries: what you send through the forms on this website.
- Messages: when we email or text you about a repair, hire or order, we note that we did and when.
Why, and the legal basis
- To do what you asked (a repair, a hire, an order, a reply to your enquiry). Basis: a contract with you, or steps you asked for before one.
- To keep our accounts and records for HMRC. Basis: legal obligation.
- To protect our hire tools and our business: the ID note on a hire, notes on customer files, a log of who changed what. Basis: our legitimate interests.
- The Google map on this website, only if you allow it. Basis: your consent (see the cookie policy).
We don't send marketing, and we don't sell or share your details for anyone else's marketing.
Who else handles it
- Our web developer, who runs this website and its records on servers in the UK and the EU.
- Our email provider, when we email you.
- Stripe, if you pay online (Stripe's own privacy policy covers your card).
- Google, only if you load the map.
- Our accountant, and HMRC or the police where the law requires it.
Each works under a contract or its own legal duties. Where details go outside the UK, it is to countries or under safeguards that UK law accepts.
How long we keep it
- Sales, repairs, hires, accounts and the customer details on them: 6 years after the end of the financial year they belong to, as tax law requires.
- Enquiries that didn't lead to a job, a hire or a sale: 12 months.
- Photos of a repaired machine: 12 months after it is collected.
Your rights
You can ask for a copy of what we hold about you, ask us to correct it, delete it, limit how we use it or object to it, and ask for a copy in a form you can pass on. Some records we must keep for the law (for example sales for HMRC) even if you ask us to delete them; we'll tell you when that applies. Ask by email at [email protected], by phone on 01709 581911, or at the counter. We reply within one month.
Complaints
Please tell us first and we'll put it right. You can also complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint or 0303 123 1113.