1. About us
Tool Sales Repair is a trading name of Bank Street Limited, registered in England and Wales, company no. 02942653, registered office 25 Hall Avenue, Mexborough, England, S64 0AH. Shop: 46A Bank Street, Mexborough, South Yorkshire S64 9LL. Phone 01709 581911, email [email protected].
2. Using this website
We try to keep everything on this website right and up to date, but stock, prices and opening hours can change; ring us if something matters for your plans. Don't misuse the website or try to get into the staff pages. Photos of sample products may differ from what we have in the shop. How we handle your details is in our privacy policy and cookie policy.
3. Buying from us
- Collection only. Everything ordered on this website is collected from the counter at 46A Bank Street. We don't deliver online orders.
- Reserve and pay on collection. A reservation puts the items by for you; nothing is charged online and you pay at the counter. Ring 01709 581911 if your plans change and we'll cancel it.
- Paying online. Where it is offered, card payment is taken by Stripe on its own secure page. We never see or keep your card number. The contract is made when we confirm your order by email or on screen.
- Prices are in pounds sterling and include VAT where it applies. If a price on the website is clearly wrong, we'll tell you before you pay or collect, and you can cancel.
- Stock is updated as items sell. If something turns out to be unavailable, you won't pay for it, and anything paid online for it is refunded in full.
- Calor Gas cylinders are exchanged at the counter only and are not sold through the website.
4. Cancelling and returns
- Paid online: you can cancel within 14 days of collecting the goods without giving a reason (Consumer Contracts Regulations 2013). Tell us by phone, email or at the counter, and bring the goods back unused and complete within 14 days of telling us. We refund what you paid within 14 days of getting them back, to the card you paid with.
- Bought at the counter (including reservations paid on collection): there is no automatic right to change your mind, but ask us; unused goods in their packaging can usually be exchanged.
- The 14-day right doesn't cover items made or cut to order, sealed items that have been opened where they can't be returned for health or hygiene reasons, or services already completed with your agreement.
- Faulty goods: your rights under the Consumer Rights Act 2015 always apply. Within 30 days you can reject a faulty item for a full refund; after that we'll repair or replace it first. Bring it in with proof of purchase.
- Trade customers buying for their business: returns by agreement, and the business terms of your trade account apply.
5. Tool hire
Hire requests on this website are enquiries, not bookings: we confirm by phone. A deposit is taken unless the tool says “No deposit required”, and we'll ask to see ID. When you collect, you sign a hire agreement with these terms:
- The hire starts when the machine leaves the shop and ends when it is back at our counter during opening hours. Hire is charged at the rates on this agreement.
- If a machine comes back after the due date and time, each extra day is charged at the daily rate. Ring us before the due time if you need it longer.
- The machine stays our property. Do not lend it, sub-hire it, sell it or take it out of the UK.
- Check the machine when you collect it and tell us about any fault before you leave. Use it only for its proper job, with the right fuel, power supply, guards and protective gear, and only by someone who knows how to use it safely.
- If it breaks down or becomes unsafe, stop using it and ring us. Do not repair it or have it repaired yourself. Faults that are not caused by misuse are put right at our cost, and you do not pay hire for the days it could not be used after you told us.
- While the machine is with you, you are responsible for loss, theft and damage beyond fair wear and tear. Report a theft to the police straight away and give us the crime reference number.
- Bring the machine back clean, with everything it went out with. We may charge for cleaning, for missing items, and for fuel, blades and other parts used up during the hire.
- We return the deposit after we have checked the machine, less anything owed under these terms.
- Trade account customers are invoiced on their monthly statement. Everyone else pays when the hire ends.
- We keep a note of the ID you showed us only to manage this hire.
- Nothing in these terms limits our liability for death or personal injury caused by our negligence, or your rights as a consumer.
6. Repairs
- When you book a machine in, we agree one of: a fixed price, a quote first (we ring you with a price before doing the work), or “no quote required” (we repair it and charge parts and labour, and ring you first if you set a limit).
- You get a receipt with a job number. Track it at Track your repair.
- We repair with care and our workmanship is guaranteed under the Consumer Rights Act 2015: if a repair we did isn't right, bring it back and we'll put it right.
- If we find a machine doesn't need a repair, it will be returned to you disassembled.
- Please collect your repair within the time we agree with you. Repairs left after that time will be disposed of.
7. Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or not using reasonable care. We are not responsible for loss that was not foreseeable, or for business losses (lost profit, lost work) when you buy, hire or have a repair done for your business. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or anything else the law doesn't allow us to limit, and your statutory rights are not affected.
8. The law that applies
These terms are governed by the law of England and Wales, and either of us can bring a claim in the courts of England and Wales. If you have a problem, please talk to us first: ring 01709 581911 or come to the counter.